Service Supervisor
On-siteCarlsbad, New Mexico, United States
Job Summary
Lead daily operations by managing technician workflow, scheduling, and assignments while maintaining a safe work environment compliant with OSHA standards. Promote and execute escalation procedures for the 24/7 service business, select top talent, and provide leadership to ensure professional growth and retention. Collaborate with the Director of Branch Operations to set performance standards based on financial and operational goals, conduct regular staff meetings, and identify training needs. Manage part and equipment inventory, ensure technicians have necessary tools and information, and handle conflict management and business negotiations. Requires a valid driver's license, strong IT skills, and 2+ years managing a team of technicians.
Required Qualifications
- Strong IT skills, including database development and an aptitude for learning new applications
- Proficiency in conflict management and business negotiation processes
- Must have a valid driver's license and clean driving record
- 2+ years' experience managing a team of technicians
- Associate degree
- Prior experience with part and equipment inventory management
- Must be able to relocate up to 50 pounds at a time
Desired Qualifications
- Bachelor's degree
- Basic understanding of or ability to quickly learn the equipment, parts, and facilities to be maintained
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