Service Specialist
$38,792,000–$45,718,400 year
On-siteVictoria, British Columbia, Canada
Job Summary
Provide assistance to customers throughout the General Sales area and handle customer issues while supervising the front end of the store. Monitor cashier coverage, maintain front end supplies, replenish change float, and answer calls for customer assistance at checkouts. Work effectively in a fast-paced environment with a professional, courteous, and helpful manner, utilizing strong interpersonal, motivational, delegation, and follow-up skills. Train others, monitor work habits, and remain calm when dealing with difficult situations. Applicants must be available to work a flexible schedule, Monday to Sunday.
Required Qualifications
- ability to work effectively in a fast paced environment
- provide quality service in a professional, courteous, and helpful manner
- good inter-personal skills
- motivational skills
- delegation skills
- follow up skills
- willingness to accept responsibility
- ability to train others
- ability to monitor work habits
- ability to cope with stress
- ability to remain calm when dealing with difficult situations
- positive, mature, and professional leadership style
- solid understanding of policies and procedures
- superior customer service experience
- ability to work with a sense of urgency
- excellent communication skills
- good listener
- patient
- articulate
- available to work a flexible schedule
- available to work Monday to Sunday
Desired Qualifications
- Supervisory experience
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