Service Specialist - Internal
On-siteMedicine Hat, Alberta, Canada
Job Summary
Provide assistance to customers throughout the General Sales area and handle customer issues while supervising the front end of the store. Monitor cashier coverage, maintain front end supplies, replenish change float, and answer calls for customer assistance at checkouts. Deliver quality service in a professional, courteous, and helpful manner within a fast-paced environment. Requires superior product knowledge for the general floor, excellent communication skills, and the ability to cope with stress and pressure. Employees must be available to work a flexible schedule Monday through Sunday, at least 12 to 16 hours per week, including day and evening shifts.
Required Qualifications
- Superior product knowledge for the general floor
- Good inter-personal, motivational, delegation and follow up skills
- Excellent communication skills (good listener, patient, and articulate)
- Ability to cope with stress, pressure, and to remain calm when dealing with difficult situations
- A positive, mature, and professional leadership style
- Willingness to accept responsibility
- Solid understanding of policies and procedures
- Ability to work with a sense of urgency
- Available to work a flexible schedule, Monday through Sunday, at least 12 to 16 hours per week, day and evening shifts
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