Service Specialist, Data Services
On-sitePune, Maharashtra, India
Job Summary
Manage day-to-day operations of the Valmet Data Services team by checking data readiness, improving quality, and performing cleansing, imports, and updates across ERP and CRM systems. Act as a Subject Matter Expert for ERP and CRM master data, including Item, Business Partner, and Installed Base, while ensuring smooth data migration for rollouts and M&A projects. Coordinate with IT experts to extract data from legacy systems and define the MDG Portal for structure creation. Liaise between the audit team and VDS lead for internal audits, support PDM item data maintenance, and develop performance dashboards. Requires 5-10 years of MDM experience, strong ERP/CRM knowledge, and proficiency in SQL and Microsoft tools.
Required Qualifications
- Bachelor's in Computer Science, Engineering, or related field
- 5-10 years of experience in MDM, Data Governance, Data Operations, and Shared Services
- Strong Business knowledge preferably has worked in collaboration with Business like ERP implementation/roll out various CRM and ITSM tools and applications
- Experience in data migration, quality management, and regulatory compliance
- Technical skills to develop and maintain tools as necessary of operations
- Strong knowledge of ERP (LN,preferred) and CRM system (CoMPasss and SFDC) and master data management
- Experience with item, supplier, and warehouse, business partner and installedbase , Capital equipment, master data
- Knowledge of SQL and proficiency in Microsoft tools like Excel and Power point
- Familiar with ServiceNow, MDG Portal, and data import/export processes
- ITSM basic level qualification is mandatory
- Good understanding of supply chain, procurement, and manufacturing data flows
- Strong attention to detail and accuracy as regards to master data
- Ability to train, guide, and coordinate team activities, be a team player
- Excellent communication and teamwork skills
- Ability to work with multiple stakeholders across business and IT teams
- Attention to detail and strong organizational skills
- Proficient in Excel and basic data tools and project management tools
Desired Qualifications
- Prior experience of medium / big size MNC's would be added advantage
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