Service Solutions Technician I
On-siteTamuning, Tamuning, Guam
Job Summary
Provide Service Delivery (installs) and Service Assurance (repairs) to valued customers daily, operating under adverse conditions including extreme heat, rain, and confined spaces. Utilize hand and power tools such as screwdrivers, cordless drills, and diagnostic equipment to perform related duties as assigned while applying safe work practices. Execute POTS, Fiber, Wireless Home Internet, and comparable systems installation, maintenance, and repair, identifying wire color codes and applying standard trades methods. Maintain skilled operation of motor vehicles and manage multiple projects in a fast-paced environment, ensuring punctuality and adherence to company policies. Requires a valid driver's license, high school diploma, and six months of experience in telecommunications service.
Required Qualifications
- High School Diploma or equivalent
- Six (6) months of experience in installation, maintenance, and repair of POTS, internet, digital tv service and associated equipment (or related industry experience)
- Current, valid driver's license maintained throughout employment
- Basic understanding of electricity
- Ability to obtain and maintain special passes for military, airport, and other installations as business needs require
- MS Office proficiency (Word, Excel, PowerPoint); basic office computer skills
- Ability to apply standard trades methods, procedures, tools, materials, and equipment for POTS, Fiber, Wireless Home Internet and comparable systems installation, maintenance, and repair
- Ability to identify differences in wire and color codes
- Strong decision-making skills
- Institutional knowledge
- Analytical mindset
- Excellent communication skills
- Ability to follow oral and written instructions
- Skilled in the safe operation of motor vehicles
- Ability to meet physical requirements of the positions such as standing, bending, and lifting for up to an 8-hour period
- Ability to promote the Company culture and mission to all employees, vendors, customers
- Punctual and dependable to meet the needs of our customers
- Ability to manage multiple projects and prioritize in a fast-paced changing environment
- Ability to follow company policies and procedures, complete tasks thoroughly, accurately, and efficiently
- Consistently at work and on time for scheduled shift and department or customer scheduled meetings
- Ability to ensure work responsibilities are covered when absent
- Curiosity and understanding that learning is a lifelong endeavor
- Commitment to owning and evolving learning and development
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