Service Solutionist
HybridCharlotte, North Carolina, United States
Job Summary
Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability. Gather complete and actionable information by asking thoughtful, direct questions. Manage multiple service events simultaneously while maintaining quality and responsiveness. Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email. Support customers with empathy and composure, especially in time-sensitive or high-impact situations. Proactively monitor open work and follow up to prevent delays or escalations. Maintain thorough, accurate documentation that meets quality and compliance expectations. Navigate complex service scenarios with sound judgement and a solution-oriented mindset. Contribute to a team culture on reliability, trust, and shared standards. This hybrid role requires full engagement during required in-office days.
Required Qualifications
- Legal authorization to work in the U.S.
- High level of judgement
- Accountability
- Customer focus
- Consistency
- Responsiveness
- Follow-through
- Dependability
- High-caliber professional status
- Understanding of responsibility in supporting complex, high-stakes customer environments
- Strong sense of urgency
- Decisive action
- Ownership of outcomes
- Clear, professional, and confident communication with a wide range of stakeholders
- Understanding that service quality matters in regulated or mission-critical environments
- Value for accuracy, documentation, and doing things right
- Ability to manage workload effectively without constant oversight
- Contribution to a collaborative, high-standard team
- Ability to be fully engaged, dependable, and present during required in-office days
Desired Qualifications
- Empathy and composure in time-sensitive or high-impact situations
- Solution-oriented mindset
- Reliability, trust, and shared standards mindset
- Preparedness, punctuality, and readiness to own work
- Understanding of priorities
- Detail orientation
- Self-direction
- Team orientation
- Collaborative mindset
- High standards
- Training and coaching experience
- New experiences in professional development
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