Service Shop Supervisor
On-siteOdessa, Texas, United States
Job Summary
Direct, plan, coordinate and participate in customer service activities in the shop and maintenance; supervise workers, open/close work orders, respond to service calls, and perform on-call duties; enforce safety policies; work with PSSR’s and Sales Reps to provide solutions to customer requests; promote a positive environment across divisions; prepare work schedules and assign duties (maintenance and repair) to maximize customer satisfaction; analyze and resolve problems or assist workers; may perform activities of supervised workers; establish effective relationships and support high performance; communicate effectively with internal and external stakeholders; spend large portion of the day communicating orally in person and by phone; travel up to 10%; this position is safety sensitive.
Required Qualifications
- Requires four to seven years related experience and/or training or equivalent combination of education and experience.
- Must possess hands on knowledge in most areas of responsibility.
- Ability to read, write, and interpret correspondence with other employees and customers, in verbal, written, and diagram form.
- Basic math skills.
- Ability to apply independent judgment to situations, while also working cooperatively to achieve solutions.
- Availability to work first shift, but flexible and willing to work weekend, holiday, and evening hours as needed to accomplish tasks by assigned deadlines.
- Tolerance for performing complex tasks while experiencing numerous interruptions.
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