Service Shop Foreman
$120,000–$150,000 year
On-siteMidlothian, Virginia, United States
Job Summary
Lead the service shop by distributing manufacturer technical information, supervising and training team members, and maintaining a high Customer Satisfaction Index. Repair and perform maintenance on customer vehicles expeditiously while resolving conflicts to protect department profits. Establish working relationships with dealership personnel, manage inventory of mechanical tools, and direct staff to utilize assigned product and technical training. Process solutions-oriented documentation for customer relations and consistently meet specified goals for repair order count growth and facility utilization.
Required Qualifications
- Must possess effective supervisory and leadership skills
- Must be at least eighteen years of age
- Must have a valid driver's license and meet company MVR policy requirements
- Must be able to pass pre employment screens (background and drug test)
Desired Qualifications
- Passion for repairing vehicles
- Assisting with providing exceptional guest experiences
- Being an innovator in the automotive industry
- Energetic
- Technically-focused
- Ability to make a positive impact on the business, team members and customers
- Opportunity to redefine the car-servicing experience
- Ability to lead the service shop in understanding and distributing manufacturer technical information
- Ability to assist in recruiting, supervising and training of team members
- Ability to establish and maintain a good working relationship with all dealership personnel, members of his/her team, and other employees in the department
- Ability to maintain manufacturer Customer Satisfaction Index at or above the Asbury specified goal(s)
- Ability to repair and perform maintenance on customer vehicles
- Ability to create and maintain a high level of customer satisfaction
- Ability to find resolutions to customer conflicts
- Ability to assist the service advisors and the Service Director with information, forms, reports, and/or documentation related to customer relations
- Ability to professionally and effectively train and develop technicians
- Ability to consistently meet Asbury specified goals for Customer Pay Repair Order count growth
- Ability to maintain an inventory of manufacturer and company specified mechanical tools and devices
- Ability to participate in and direct department personnel to utilize product and technical training as assigned by the manufacturer and management
- Ability to participate in manufacturer-sponsored training programs, schools, and events
- Ability to maintain Technician Proficiency as specified by Asbury standards
- Ability to review technical bulletins and other publications as assigned by the manufacturer
- Ability to achieve Facility Utilization according to Asbury goals and guidelines
- Ability to actively promote effective working relationships between associates and departments in the dealership
- Ability to work independently
- Ability to communicate effectively with all levels of management, staff, and vendors
- Process and solutions oriented
- Analytical
- Detailed oriented
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