Service Segment Manager

Develop and execute a three-to-five-year category strategy aligned with company growth objectives, defining target segments and customer value propositions. Strategically optimize category performance and profitability by steering revenue mix, gross margin expansion, and cost-to-serve improvements while championing pricing discipline across sales teams. Define and continuously optimize the calibration and solutions service portfolio, rationalizing low-margin offerings and developing bundled service offerings and subscription models. Partner with Sales, Operations, Quality, Marketing, and IT to enable growth, align capacity, ensure regulatory adherence, and drive alignment on investments and trade-offs. Act as the voice of the customer to support key account strategy, large deal structuring, and customer retention through improved service value.