Service & Scheduling Coordinator (High-End Resi AV, Lighting, Shading, Control)
$45,000–$55,000 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$45,000–$55,000 yearStartup
Full TimeStartup
Job Summary
Manage project scheduling for installation phases, service visits, and walkthroughs while serving as the primary point of contact via phone, email, text, and ticketing. Execute full-cycle issue management from intake through resolution and billing, ensuring SLA compliance and delivering a "WOW" experience to high-end clientele. Coordinate schedules based on client needs and resource availability, interface with service technicians and project managers, and maintain accurate client records. Work full-time, Monday through Friday, 7:30am to 4:30pm at Evolve Technologies in Dallas.
Required Qualifications
- A customer service background
- Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards
- A knack for the technical (we put amazing tech in to the finest homes)
- A steady work history (3yrs between hops)
- A pleasant disposition
- High EQ
Desired Qualifications
- Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high end clientele
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