Service Sales Representative
$118,000–$118,000 year
On-sitePhoenix, Arizona, United States
Job Summary
Review and analyze HVAC technician reports to identify equipment issues from service calls and preventative maintenance visits. Develop detailed repair proposals including labor requirements, timelines, and part pricing while sourcing competitive options from suppliers. Collaborate with service technicians, dispatch, and account managers to validate repair scopes, prioritize urgent repairs, and coordinate scheduling. Follow up on outstanding proposals to secure customer approvals and maintain accurate records in the CRM system. Ensure all documentation complies with company standards and contract terms. Partner with Account Managers on large repair projects to contribute to sales goals and commission opportunities.
Required Qualifications
- High school diploma or equivalent
- Associate's or bachelor's degree in business, technical field, or related area
- 2+ years of experience in customer service, sales support, or technical role within the HVAC industry
- Strong knowledge of HVAC systems, including equipment repairs, labor estimating, and parts sourcing
- Proficiency in researching pricing and availability through supplier databases and industry tools
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment, managing multiple proposals with attention to detail and deadlines
- Proficiency in Microsoft Office Suite (e.g., Word, Excel)
- Familiarity with CRM software
- Self-motivated with a team-oriented mindset
- Drive to contribute to sales goals and to maintain profitability standards
- Valid driver's license
Desired Qualifications
- Associate's or bachelor's degree in business, technical field, or related area
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