Service Sales & Operations Manager
$80,000–$102,000 year
On-siteBaldwin Park, California, United States
Job Summary
Drive the expansion of the service department by increasing repair and maintenance volume, building capacity, and improving operations and profitability. Champion and implement RoofCare, the proactive maintenance program, to convert one-time repairs into long-term scheduled relationships. Perform roof inspections, generate accurate proposals, manage contract execution, and coordinate 3–4 repair crews to deliver work on time. Maintain long-term customer relationships through responsive, consultative communication and resolve issues quickly to build loyalty and referrals. Lead, coach, and develop the service team, including repair crews, while recruiting and onboarding new members to scale the bench. Manage contracts and service requests through the company's CRM to ensure accurate records and full pipeline visibility. This fully on-site, customer-facing leadership role blends field expertise with sales ability and operational discipline, reporting directly to the Regional Vice President.
Required Qualifications
- 5–7 years of experience in commercial roofingservices, repair, or a closely related construction/building-servicesfield
- Proven experience leading and managing a team, including direct reports and field crews
- Hands-on roofing knowledge — able to perform roof inspections, diagnose repair and maintenance needs, and accurately scope work across common commercial roofing systems
- Demonstrated ability to generate proposals and close service/repair work, witha track recordof driving revenue and growth
- Strong customer service and communication skills, both written and verbal, with a consultative, relationship-driven approach
- Proficiencywith CRM and general business software for managing contracts, service requests, and scheduling
- Valid California driver's license and a clean driving record
- ability to travel to job sites and work on-site at the Baldwin Park location
- Ability to work on-site full-time and be present in the field and office as the role requires
- Able to climb ladders, access rooftops, and safely traverse commercial roofs and job sites in a variety of weather and temperature conditions
- Able to lift and carry up to 25lbsregularly with the ability to bend, stoop, twist, kneel, reach, and stand or walk for extended periods
Desired Qualifications
- Experience growing or scaling a service department or service line, including building processes, teams, and recurring-revenue programs
- Familiarity with proactive roof maintenance programs and recurring service/maintenance agreements
- Estimating experience for commercial roofing repairs and maintenance
- Knowledge of manufacturer warranties and warranty compliance for commercial roofing systems
- Strong organizational and multitasking skills, with the ability to manage multiple crews, projects, and customers simultaneously
- Bilingual (English/Spanish), with the ability to communicate effectively with crews and customers
- Working knowledge of Cal/OSHA and roofing safety standards
- Industry certifications or manufacturertraining(e.g., manufacturer installer/inspector certifications) or a degree in construction management, business, or a related field
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