Service Sales Manager- CCS- West Bengal
On-siteKolkata, West Bengal, India
Job Summary
Manage profitability and customer satisfaction for assigned contracts by providing support on pre- and post-contractual administration, terms, and claims. Execute risk modeling and contract estimating processes to support tenders and project reviews while defining and managing service and time-and-material programs. Assist in sales campaigns for new contracts and proposals, ensuring timely resolution of customer issues through interaction with cross-functional teams including field and repair services. Function as a liaison between internal organizations and customers, utilizing technical expertise to execute policy and strategy with guidance.
Required Qualifications
- advanced experience in the Services & Customer Contract Management
- Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience)
- Customer handling and commercial understanding
- minimum 5 years of experience
Desired Qualifications
- Strong oral and written communication skills
- Demonstrated ability to analyze and resolve problems
- Ability to document, plan, market, and execute programs
- Established project management skills
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