Service & Sales Advisor - Be the Spark Plug of Our Shop
$50,000–$85,000 year
On-siteDurham, North Carolina, United States
Job Summary
As an Automotive Service Advisor at Chapel Hill Tire, you’ll be the friendly face guiding customers through their vehicle service journey, recommending smart and valuable services, and keeping customers updated on repairs. You’ll collaborate with the parts coordinator and technicians to ensure smooth workflow, while leveraging your people skills and sales mindset to build loyalty and encourage repeat business. The role emphasizes clear communication, customer-focused service, and opportunities for growth, with paid training and a pathway to develop your skills in a supportive team environment. No automotive experience is required, but customer service or sales experience is preferred, and the ability to work with the public is essential. Strong multitasking and communication skills, plus a valid driver’s license, are helpful for success, along with dependability and a growth mindset.
Required Qualifications
- No automotive experience necessary, but appreciated
- Sales/customer service experience preferred
- Ability to work with the general public
- Strong multitasking and communication skills
- Valid driver’s license preferred
- Handle and prioritize phone calls, in-person customers, and communication with technicians
- A team player with a growth mindset
- What else are we looking for?
- Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations.
- Attention to Detail - Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
- Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
- Stress Tolerance - Growth doesn’t always come in a straight line, and that’s okay. We’re looking for someone who can handle setbacks with patience, accept constructive feedback, and stay open to learning. Are you the kind of person who brings fresh ideas to the table and isn’t afraid to tho…
- Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!
- Benefits
- Unlimited paid training & certifications
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.