Service Response Center Representative, Full Time
On-siteMiami, Florida, United States
Miami, Florida, United StatesOn-siteFull TimeHigh School Or EquivalentEDUCATIONLarge
Full TimeHigh School Or EquivalentLargeEDUCATION
Job Summary
Answer and process service-related requests from patients, visitors, and hospital employees while ensuring excellent customer service. Enter precise information to patient accounts, transfer matters when appropriate, and escalate concerns to obtain resolution. Reach out to customers, providers, and other entities, providing verbal and written directions. Identify and assess patient needs to provide resources. Adhere to University and unit-level policies and procedures to safeguard assets. Requires high school diploma or equivalent and strong communication skills. Full-time role at the University of Miami Health System.
Required Qualifications
- High School Diploma or equivalent
- relevant experience
- certification
- license
- Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
- Teamwork: Ability to work collaboratively with others and contribute to a team environment
- Technical Proficiency: Skilled in using office software, and relevant computer applications
- Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders
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