Service Request Fulfillment Firewall Engineer
$73,600–$143,800 year
On-siteChicago, Illinois, United States
Job Summary
Lead production support triage efforts, manage bridge line troubleshooting, and restore complex production incidents under tight Service Level Agreements while ensuring compliance with incident and problem management policies. Serve as the focal point for the customer experience, interpreting monitors, dashboards, and logs to validate business impacts and communicate with leadership and vendors. Identify incident root causes, drive preventative actions, and oversee documentation updates for application flows and upstream/downstream impacts. Act as a subject matter expert for applications within a portfolio, assess research requests, and delegate work as needed. Operate in the 1st shift in Chicago, IL, with a salary range of $73,600 to $143,800. Requires 3-5 years of experience in Network Services and firewall technologies.
Required Qualifications
- 3-5 years of experience working in Network Services
- Experience with Network Technologies
- Firewall (Fortinet and Checkpoint)
- Add, modify, delete Firewall rules
- NAT rules
- Object groups
- Leadership: Self-starter, self-directed and shows initiative
- Demonstrates ownership: Is accountable and can hold others accountable (professionally)
- Organized and detail oriented
- Strong technical acumen
- Strong analytical skills
- Understands network-based technologies and protocols
- Demonstrates competency (or capability to be successful) in the ability to translate business requirements into business solutions and successfully position with customers
- Proven ability to manage short and long-term engagements with multiple project tracks and teams
- Ability to interact with clients at all levels with capacity to manage and set client expectations
- Firm understanding of IT Service Management processes and project management (i.e., ITIL and Agile)
- Ability to manage client escalations and negotiate resolution
- Managerial Responsibilities: This position may also have responsibilities for managing associates
- Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
- Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
- Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results
- Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
- People Manager & Coach: Knows and develops team members through coaching and feedback
- Financial Steward: Manages expenses and demonstrates an owner's mindset
- Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
- Driver of Business Outcomes: Delivers results through effective team management, structure, and routines
- Shift: 1st shift (United States of America)
- Hours Per Week: 40
Desired Qualifications
- Industry Certifications in Fortinet NSE (1-8)
- Checkpoint CCTA, CCTE, CCSA, CCSE or equivalent experience
- Industry Certification in Cisco CCNA, CCNP, and CCIE or equivalent experience
- Skills in scripting; Python, Ansible, PowerShell
- Automation Skills – Expect, Rancid, REST/SOAP
- Experience working in an Agile environment
- Experience in Networking-related disciplines within a design, implementation, or operations role
- Relevant Industry certifications in Network Technologies
- Experience of working within Financial services (Insurance, Banking, Investment banking)
- Experience with other network technologies Splunk, ECSL, WAN, MAN, LAN, Optical, Routing, Switching, Proxy/Threat Prevention, DDI, Load Balancing, and AAA
- Adaptability
- Analytical Thinking
- Influence
- Production Support
- Risk Management
- Automation
- Collaboration
- Innovative Thinking
- Result Orientation
- Solution Design
- Business Acumen
- DevOps Practices
- Project Management
- Solution Delivery
- Process
- Stakeholder Management
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.