Service Representative
$49,000–$51,000 year
On-siteSharon Hill, Pennsylvania, United States
Job Summary
Respond promptly to customer inquiries via phone, email, or chat, and identify issues by troubleshooting and providing appropriate solutions. Document all interactions accurately in the CRM system and collaborate with internal teams to escalate complex concerns. Maintain up-to-date knowledge of products, policies, and procedures while following up to ensure satisfactory resolutions. Contribute to continuous improvement by providing feedback on customer trends and recurring issues. This role supports the company's reputation for reliability and responsiveness, driving customer loyalty within a fast-paced environment.
Required Qualifications
- High school diploma or equivalent.
- Proven experience in a customer service or client-facing role.
- Strong verbal and written communication skills.
- Basic computer proficiency, including experience with CRM software or similar tools.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
Desired Qualifications
- Associate's or Bachelor's degree in Business, Communications, or a related field.
- Experience working in a call center or service-oriented environment.
- Familiarity with customer service best practices and conflict resolution techniques.
- Bilingual abilities, especially in Spanish or other commonly spoken languages in the United States.
- Proficiency with advanced CRM platforms and Microsoft Office Suite.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.