Service Representative II
$36,920–$59,051 year
HybridLombard, Illinois, United States
Job Summary
Handle incoming phone inquiries from customers regarding general policy questions, membership transactions, claims status, and billing inquiries within established performance standards. Analyze and resolve most issues through first call resolution while interpreting multiple benefit plans and preparing written correspondence to address specific needs. Actively participate in team activities including workflow prioritization, monitoring compliance with service standards, and coordinating with other support functions. Provide administrative support to divisional teams and perform customer outreach via telephone as required. This flex-position requires three days in the office and two days working from home.
Required Qualifications
- High School Diploma
- 2 years customer service experience
- PC proficiency to include Word, Excel, PowerPoint and Lotus Notes
- Clear and concise interpersonal, verbal and written communication skills
- Organizational, mathematical and analytical skills
- Self directed and motivated
- Robust computer skills along with reasoning and analytical aptitude to resolve issues quickly and accurately
- Ability to maneuver between multiple systems/screens while on the phone
- Ability to adapt to a work from home environment which includes reliable high-speed internet and business appropriate work area
- Flex-position (3 days in the office and 2 days working from home)
Desired Qualifications
- 2 years of customer service experience, preferably in a call center environment
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