Service Renewal Representative

Proactively engage with customers to quote, negotiate, and secure annual Service Partnership renewals via telephone or electronic means. Develop and maintain strong relationships with existing accounts to drive retention while identifying upselling opportunities to expand service offerings. Collaborate with account owners and cross-functional teams to ensure on-time renewals and minimize churn, utilizing CRM and ERP systems to manage interactions and track progress. Serve as the primary point of contact for large specialty contracts across North America, handling quoting, follow-ups, changes, and updates to exceed customer expectations.