Service Reliability Lead (Network Engineer Level III)

The Service Reliability Lead is responsible for managing a team of 6-10 geographically dispersed Full-Time Employees (FTEs) in incident and problem management for the Intelligence Community's communications network. This role requires the oversight of personnel and material resources, ensuring compliance with contract Service Level Objectives/Service Level Agreements (SLO/SLA) and Quality Assurance Surveillance Plan (QASP). Key responsibilities include training and mentoring team members, developing quality control processes, providing technical advice during meetings, and collaborating with various stakeholders to resolve network issues. Candidates must demonstrate extensive experience in network management, compliance with information assurance standards, and process improvements.