Service Project Manager
$45,000–$55,000 year
HybridBarcelona, Catalonia, Spain
Barcelona, Catalonia, SpainHybridFull Time$45,000–$55,000 yearLarge
Full TimeLarge
Job Summary
Review project KPIs and SLAs, perform monthly forecasts, and manage project revenue and expense control. Develop continuous improvement processes in customer service and organize performance review meetings with the client. Participate in final-stage validation interviews for recruitment and organize onboarding and training for new hires. Motivate and monitor teams to maintain commitment and performance. This role supports MSX International's mission to enhance automotive dealer networks through advanced data analytics and customized software solutions across 80 countries.
Required Qualifications
- strong knowledge and experience in the customer service sector
- at least 3 years of experience leading large-scale Contact Centers operating across different markets
- excellent client management skills
- skilled in managing people (around 130 people including team leaders, trainers, analysts, and customer service agents)
- strong decision-making abilities
- excellent communication skills
- strong command of English and Spanish, with C1-level proficiency in both languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.