Service Production Supervisor
$83,500–$110,670 year
On-siteHouston, Texas, United States
Job Summary
Direct the daily flow of vehicles through the shop, prioritizing workload to maximize throughput from intake to final quality check. Mentor and coach a team of technicians, providing regular feedback, conducting performance reviews, and delivering hands-on training to elevate technical capabilities. Act as the operational hub by clearing parts, tools, and information bottlenecks, while collaborating with Parts, Service Advisors, and sales teams to eliminate delays. Rigorously monitor repair quality and cycle time, analyzing KPIs to drive data-informed operational improvements and enforce safety standards. Serve as the key escalation point for complex technical or logistical challenges, ensuring customer feedback is actively considered throughout the service process.
Required Qualifications
- 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher)
- Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains
- Proven experience with lean manufacturing principles or workflow optimization in a service or production setting
- Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software
- Excellent written and verbal communication skills
- A Natural Leader: You inspire action and build trust effortlessly. You lead from the front with a hands-on, servant-leadership mindset
- An Exceptional Communicator: You can translate complex technical details into clear, actionable information for any audience
- A Master Organizer: You thrive in a fast-paced environment, seamlessly managing multiple priorities without losing sight of the details
- A Resilient Problem-Solver: You remain calm and focused under pressure, adapting quickly to changing conditions and finding creative solutions to any challenge
- Passionate About People: You are genuinely invested in the success, growth, and well-being of your team
- Physical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events
- Up to 25% travel may be required
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