Service Production Supervisor
$75,900–$100,600 year
On-siteCouncil Bluffs, Iowa, United States
Job Summary
Direct the daily flow of vehicles through the shop, prioritizing workload to match technician skill sets and maximizing throughput from intake to final quality check. Mentor and coach a team of technicians, conducting performance reviews, providing regular feedback, and delivering hands-on training to elevate technical capabilities. Act as the primary facilitator by clearing obstacles, ensuring parts and tools are available, and resolving complex logistical challenges with urgency. Monitor repair quality and cycle time against KPIs to enforce Rivian's exacting standards while championing a culture of collaboration and continuous learning. Serve as the operational hub, coordinating with Parts, Service Advisors, and other support teams to eliminate bottlenecks before they occur.
Required Qualifications
- 5+ years of leadership experience in a high-volume automotive service environment (e.g., Shop Foreman, Production Manager, or Lead Dispatcher)
- Deep technical acumen across modern vehicle systems, including high-voltage, electrical, mechanical, and infotainment domains
- Proven experience with lean manufacturing principles or workflow optimization in a service or production setting
- Strong proficiency with digital tools, including dealership management systems (DMS), repair order tracking, and diagnostic software
- Excellent written and verbal communication skills
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Up to 27% travel may be required
Desired Qualifications
- High School Diploma, GED, or other recognized high school equivalency credential preferred
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