Service Product Expert NMR (m/f/d)

Define service requirements and ensure deliverables for product lifecycle management while supporting R&D in technical documentation creation. Develop service procedures and troubleshooting guides to facilitate efficient knowledge transfer, then evaluate optimal service concepts including regional activities and third-party solutions. Maintain current service procedures and guides for technical changes, write technical bulletins and knowledgebase articles, and collaborate with the CAPA team to report issues to R&D and quality. Provide global second-level remote support by tracking cases in Salesforce, analyzing technical problems systematically, and escalating critical topics with first-level engineers to ensure customer satisfaction. Occasionally deploy on-site at customer locations.