Service Process Coordinator
On-site · New Delhi, Delhi, India
Job Summary
Coordinate and drive service-excellence process implementation across automotive dealership networks, conduct audits, perform root-cause analysis using PDCA, deliver training, generate performance reports, and support digital adoption; travel to dealerships to coach teams on defined service processes and track progress; ensure preparedness for process quality audits across dealership service functions; leverage MS Office and analytics tools (Power BI, Excel) to monitor KPIs and drive continuous improvement; collaborate with cross-functional teams to align dealership operations with customer service transformation initiatives; strong communication, analytical abilities, and teamwork required; engineering background with 5–7 years in service operations and dealership process management preferred.
Required Qualifications
- Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management
- Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain
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