Service Process Coordinator
On-site · Lucknow, Uttar Pradesh, India
Job Summary
Service Process Coordinator responsible for driving end-to-end service excellence processes across assigned dealership regions. Role includes coaching dealership teams on defined service processes, conducting periodic process audits to ensure compliance, performing root-cause analysis using PDCA, driving KAIZEN activities, creating and presenting operational and performance reports, ensuring accurate data entry in the dealership management system (DMS), coordinating with DICV Service HQ and regional teams to align operations with customer-service transformation initiatives, and providing orientation/training for new joiners. Requires travel to assigned dealerships, strong analytical capabilities, cross-functional collaboration, and the ability to deliver improvements in dealer performance, repair optimization, and consumer engagement. Proficiency in MS Office and analytical tools (Excel, PowerPoint, Macros, Power BI) and a background in mechanical or automobile engineering are preferred.
Required Qualifications
- Diploma or Degree in engineering (Mechanical or Automobile)
- 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management
- Willingness to travel frequently
- Strong analytical and process-oriented skills within the customer service domain
- Proficiency in MS Office and analytical tools (MS Excel, MS PowerPoint, Macros, Power BI)
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