Service Process Coordinator
On-site · Chennai, Tamil Nadu, India
Job Summary
Coordinate and drive end-to-end service processes across the dealer network, coach teams on defined service processes, monitor adherence to service standards, and perform root-cause analysis using PDCA. Partner with cross-functional teams to improve dealer operations, ensure accurate data entry in the dealership management system (DMS), prepare operational and performance reports, conduct periodic process audits, and lead KAIZEN initiatives for continuous improvement. Travel to assigned dealerships to train and assess progress, provide orientation to new joiners on service functions, and support digital adoption initiatives.
Required Qualifications
- Diploma or Degree in engineering (Mechanical or Automobile)
- 5 to 7 years of relevant experience in automotive industry (service operations, service excellence or dealership process management)
- willingness to travel frequently
- proficiency in MS Office and analytical tools (MS Excel, MS PowerPoint, Macros, Power BI)
- strong communication, analytical abilities and teamwork
- ability to multitask and deliver within stringent timelines
- KAIZEN/PDCA experience preferred
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