Service Process Coordinator
On-site · Bhubaneswar, Odisha, India
Job Summary
Coordinate service process excellence across dealer networks, traveling to assigned dealerships to coach teams on defined service processes, conducting audits and root-cause analysis to close gaps using PDCA and Kaizen methodologies. Develop and present operational and performance reports, ensure accurate data entry in the dealership management system (DMS), support digital adoption initiatives, and train new joiners on service functions. Requires a Diploma or Degree in engineering (Mechanical or Automobile) with 5-7 years of automotive service operations experience; strong analytical, coaching, and cross-functional collaboration skills; proficiency in MS Office and analytical tools (Power BI, Excel, PowerPoint); willingness to travel frequently and manage multiple priorities within tight timelines.
Required Qualifications
- Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management.
- Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain will be preferred.
Desired Qualifications
- Diploma or Degree in engineering (Mechanical or Automobile) with 5 to 7 years of relevant experience in the automotive industry, specifically in service operations, service excellence or dealership process management.
- Candidates with field experience, a willingness to travel frequently and strong analytical and process-oriented skills within the customer service domain will be preferred.
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