Service Process Coordinator

Coordinate and drive service-excellence processes across dealer networks; coach dealership teams on defined service processes and track progress at each location; perform periodic process audits, root-cause analysis using PDCA, and implement corrective actions; create, maintain, and present operational and performance reports for section head; support digital adoption initiatives and ensure accurate data entry in the dealership management system (DMS); collaborate with DICV Service HQ and Regional teams to align dealership operations with customer-service transformation initiatives; drive KAIZEN activities across service process areas to enable continuous improvement; travel to assigned dealerships to train and coach teams; provide orientation and refresher training on service functions and excellence processes; communicate effectively to dealers and field teams; proficient in MS Office and analytical tools (Power BI preferred).