SERVICE PLANNING SPEC

Job Summary

Required Qualifications

• •Advanced knowledge of Routing and Scheduling software systems
• •Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
• •Verbal and written communication skills, including public speaking
• •Analytical skills and attention to detail
• •Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
• •Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations
• •Ability to manage multiple, repetitive tasks
• •Basic understanding of texting software or other forms of software needed to accomplish this objective
• •Ability to effectively interact with co-workers and the public
• •Basic knowledge of the company's operating systems
• •High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
• •1-2 years of related experience as dispatcher and/or customer service agent
• •Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required
• •Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details
• •Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders
• •Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading
• •Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
• •Sitting for long periods of time while using office equipment such as computers, phones and etc
• •Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment
• •Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment
• •Inside working conditions: The change of building environment such as with or without air conditioning and heating
• •This company is a Drug Free workplace
• •By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue