Service Planner Manager
On-site · Malmö, Skåne, Sweden or Göteborg, Västra Götaland, Sweden
Job Summary
Service Planner Manager leading the national team of Service Planners (currently 3) and driving effective planning, order handling, and customer coordination for service and aftermarket activities. Responsible for developing people, processes, and structure, ensuring efficient scheduling of service orders and installations, implementing AI tools in the service process, monitoring KPIs (capacity, delivery precision, invoicing, customer satisfaction), and acting as primary liaison between the Planner team and other service functions. Involves collaboration with service managers and leadership during the SAP implementation and ongoing process improvements; requires leadership, proactive problem solving, and strong Swedish and English communication.
Required Qualifications
- Erfarenhet av personalledning och teamutveckling
- Bakgrund inom service, planering, logistik, eftermarknad eller liknande verksamhet
- Erfarenhet av förändringsarbete och processutveckling
- God systemvana och erfarenhet av affärssystem
- Erfarenhet av SAP är meriterande
- Förmåga att skapa engagemang, tydlighet och samarbete i team
- God kommunikationsförmåga på svenska och engelska
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.