Service Planner
On-siteElkford, British Columbia, Canada
Job Summary
Coordinate repairs and rebuilds from initial intake through completion by acting as the primary point of contact for customers. Gather machine and repair information to develop accurate scopes of work, prepare estimates and quotes, and manage project timelines while ensuring an exceptional customer experience. Collaborate with technicians, warranty teams, and sales partners to present repair recommendations, track progress, and address issues impacting delivery. Participate in pre-job, mid-job, and post-job review meetings to identify continuous improvement opportunities and maintain communication with internal and external stakeholders. This role requires 5 to 8 years of experience in technical service or equipment repair and involves a 4x4 rotation (12-hour shifts) in Elkford, BC.
Required Qualifications
- 5 to 8 years of experience in technical service, parts, warranty, equipment repair, or a related industry
- Strong customer service and relationship management skills
- Mechanical aptitude and understanding of heavy equipment repair processes
- Experience preparing estimates, quotes, work scopes, or repair plans
- Strong organizational, project coordination, and time management skills
- Excellent communication, negotiation, and problem-solving abilities
- Proficiency with Microsoft Office and business software applications
- 4x4 Rotation (12-hour shifts)
- Elkford, BC
Desired Qualifications
- Previous experience working with Caterpillar equipment, engines, or related heavy equipment
- Understanding of warranty, service, billing, and repair processes
- Project management training or experience
- Blue Seal Certification
- PMP designation
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