Service Parts Advisor - New Center Opening (Mission Viejo,Ca)
$58,240–$79,040 year
On-siteMission Viejo, California, United States
Job Summary
Manage parts inventory by anticipating business needs to optimize operations and maintain accurate perpetual and annual inventory controls. Order special-order parts for repairs, stock received items efficiently, and oversee transfers between service locations. Generate parts estimates for customers, insurance companies, or internal fleet vehicles, while staying updated on part revision changes to refresh local inventory. Achieve and maintain a high First Time Fill Rate (FTFR) and organize parts warranty returns. Interpret automotive terminology to enable precise parts searches within the catalog and promote accessory sales per guidelines. Work full-time including weekends or extended hours during busy periods, with a base pay range of $28–$38 USD.
Required Qualifications
- 2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations
- Proficiency in parts catalog search for specific repair needs
- Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace
- Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs
- Excellent organizational skills and attention to detail
- Excellent communication and customer service skills
- Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
- Ability to lift 50 lbs.
- Standing, walking, and bending for extended periods of time
- Full-time, including weekends or extended hours during busy periods
- Willingness to complete Lucid provided CPR training post hire
- Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
Desired Qualifications
- AA/BS in either Automotive Technology or Business Management, or equivalent work experience
- Knowledge of HV systems, LV systems, and EV powertrains
- Start-up experience and related fast-paced environments
- Previous OEM Parts training
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