Service Ops Manager
On-siteAmarillo, Texas, United States
Job Summary
Lead front-end and customer service teams, ensuring fast, friendly, and accurate service while coaching associates on standards and service recovery. Oversee daily operations including check stands, self-checkout, and checkout processes, and manage scheduling, breaks, and queue alignment with business needs. Ensure compliance with cash handling, security, and transaction policies by monitoring safe counts, till audits, and deposits. Hire, train, and develop service associates and supervisors, while supporting shrink reduction and fraud prevention. Complete required reports and maintain communication with management teams to drive store performance and customer engagement.
Required Qualifications
- Strong customer-service focus with a calm, professional team presence
- Effective communication, coaching, and conflict-resolution skills
- Strong organization, prioritization, and planning abilities
- Ability to multitask in a fast-paced, customer-facing environment
- Front-end and customer service operations
- Cash handling, cash office accuracy, and compliance execution
- Labor planning, scheduling, and service productivity
- Service standards, audit readiness, and loss prevention support
- Store operations, service programs, and front-end systems
- Cash handling procedures, security protocols, and transaction policies
- Scheduling tools and basic computer applications
- Ability to review service metrics, labor usage, and performance trends
- Ability to train, coach, and develop associates and supervisors
- Ability to stand, move, lift, carry, or push moderate loads as required
- Flexible availability including evenings, weekends, and holidays
- Reliable attendance
- Compliance with company policies, safety standards, and the Code of Business Conduct
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