Service Ops Analyst- Japanese Speaking
HybridDalian, Liaoning, China
Job Summary
Execute operational activities for sales order management, including quote creation, deal registration, order execution, billing, and invoice production from quote to delivery. Generate client billing in accordance with service agreements and produce reports analyzing sales processing activities. Supervise less-experienced staff and oversee documentation systems to ensure data accuracy and compliance adherence. Evaluate order methods and collaborate with stakeholders to identify process improvements and drive efficiency. Requires mastery of Japanese, 6+ years of experience, and proficiency in order management systems. Hybrid schedule averaging 2 days per week from the HPE office.
Required Qualifications
- High school or equivalent secondary education certification
- Mastery in Japanese and local language
- High-level administrative and overall documentation and information management skills
- Proficient in multiple word processing, spreadsheet, and presentation software packages
- Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including report building and design, regular and ad hoc reporting and data search
- Expert understanding of basic and advanced order processes, systems configurations and documentation requirements
- Strong written and verbal communication skills
- Ability to effectively communicate issues and negotiate resolution with local, group and senior management
- 6+ years experience
Desired Qualifications
- Bachelor's degree preferred
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