Service Operator
$37,211–$41,870 year
On-siteBirmingham, Alabama, United States
Job Summary
Respond promptly and professionally to all incoming service calls, demonstrating empathy and a customer-first mindset. Assist Service Consultants and Customer Advisors with customer interactions to ensure seamless service experiences. Schedule service appointments, provide accurate routing of calls and inquiries, and deliver timely written messages to appropriate team members. Manage repair requests by coordinating appointments, performing reminder calls for upcoming appointments, and contacting customers when special-order parts arrive. Maintain compliance by auditing sublet invoices, loaner logs, and dealer tags according to CarMax guidelines while following Environmental, Health and Safety requirements. Work varied shifts including nights, weekends, and holidays. Hourly rate is $17.89 - $20.13.
Required Qualifications
- Strong interpersonal and communication skills, with proven ability to deliver outstanding customer service
- Exceptional telephone etiquette and active listening abilities to ensure positive customer interactions
- Ability to execute standardized service processes and maintain high customer satisfaction scores
- Proficiency in data entry and record-keeping, with intermediate computer skills including spreadsheets
- Capability to thrive in a fast-paced environment, multitasking effectively while collaborating with cross-functional teams
- Flexibility to work varied shifts, including nights, weekends, and holidays
- Maintain professional appearance and integrity
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