Service Operations Supervisor - Products
Hybrid · Shiocton, Wisconsin, United States
Job Summary
The Service Operations Supervisor - Products oversees service programs, relationships, and activities for the Excellerate Product business. Responsibilities include defining service offerings, developing service support tools, and creating processes to drive service delivery. Must coordinate with external and internal cross-functional teams to ensure professional execution, manage field service activities, and drive improvements in service delivery. Requires proficiency with ERP/CRM platforms (e.g., Salesforce, Oracle, Service Cloud, NetSuite) and strong leadership, analytical, and communication skills to collaborate with customers, executives, field teams, and OEM partners. Travel is 0-10%. Schedule is ~40 hours/week, Monday–Friday. Educational requirements include an Associate’s or Bachelor’s degree in Business Administration, Engineering Technology, or related training for electrical distribution products; 2+ years in warranty, service coordination, or customer service. The role involves coordinating rights from equipment providers, shaping service offerings, developing service tools, producing service reports, and creating SOPs, with active participation in product development and ongoing improvement initiatives. The position is listed as Hybrid in Shiocton, WI, USA.
Required Qualifications
- Education: Associate’s or Bachelor's degree in Business Administration, Engineering Technology, or training relevant to electrical distribution products
- Experience: 2+ years of experience in a warranty, service coordination, or customer service role
- Travel: 0-10%
- Work Schedule: 40 hours Monday through Friday
- Proficiency with ERP or CRM platforms (e.g., Salesforce, Oracle, Service Cloud, NetSuite)
- Ability to interface effectively with external and internal cross-functional teams
- Strong leadership, analytical, and communication skills
- Liaison between product OEM and service partners
- Development and reporting of key metrics (response times, effectiveness, cost of service)
- Ability to create SOPs and work instructions
- Experience in coordinating field service activities
- Education preferred in Business Administration or Engineering Technology
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