Service Operations Supervisor - GA - On Site

Oversee payroll and service-operations for client accounts, act as primary liaison between clients and internal teams, coordinate user setup and training for payroll and service platforms, drive client retention through proactive interventions, manage client relationships and escalations, review payroll processing for accuracy, guide state and federal payroll tax reporting, support a staff of Payroll Specialists, coach team members, and lead weekly POD team huddles. This role requires ensuring timely and accurate payroll delivery, identifying gaps in client processes, proposing new products/services, and collaborating across internal teams to optimize service delivery. Strong communication, relationship-building, and data-analysis skills are essential, along with proficiency in Microsoft Office and related applications. Essential in-office presence at Chandler, AZ or Duluth, GA locations.