Service Operations Supervisor - AZ - On Site
On-siteCincinnati, Ohio, United States
Job Summary
Act as the primary contact for assigned clients, coordinating user setup, training, and proactive retention strategies while managing administrative fee adjustments. Serve as the liaison between clients and internal operations to ensure seamless service delivery, leading meetings to resolve escalated issues and guiding clients through tax account registration and reporting requirements. Oversee payroll processing accuracy by reviewing data, resolving errors, and monitoring team performance, while facilitating weekly huddles and coaching service associates. Maintain clear communications and manage client issues through various platforms, ensuring timely and accurate execution of all operational tasks.
Required Qualifications
- High School Diploma
- 2+ years of PEO, ASO, HCM, multistate experience
- Previous supervisory experience
- Experience in Microsoft Office software (Outlook, Teams, Excel, PowerPoint)
- demonstrated ability to learn other applications as needed
- Regular, on-site attendance
Desired Qualifications
- 2+ years of PEO, ASO, HCM, multistate experience preferred
- 2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment preferred
- High School Diploma 2+ years of PEO, ASO, HCM, multistate experience preferred or equivalent combination of experience, skills, education (including other relevant nontraditional degree programs, or job training programs) required
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