Service Operations Supervisor - AZ, On Site

Service Operations Supervisor will manage client relationships and ensure seamless delivery of payroll and tax-related processes. Responsibilities include coordinating user setup and training for client-facing payroll web-based software and service platforms, guiding proactive retention strategies, maintaining strong client relationships with internal partners, brokers, and peers, acting as liaison between clients and operations, leading client meetings, identifying gaps and introducing new products/services, and overseeing payroll processing with attention to accuracy. The role requires oversight of Payroll Specialists, escalation of payroll issues, guidance on state/federal reporting, and ongoing collaboration with Quality Control and management. Regular on-site presence in Chandler, AZ is essential for access to systems, collaboration, and hands-on activities. Knowledge and skills include excellent communication, time management, cross-functional collaboration, attention to detail, problem-solving, and the ability to coach and develop team members. The position involves participating in team huddles, training, and staying current with best practices related to payroll and HRIS systems.