Service Operations Manager
$31,200–$31,200 year
On-siteSingapore, Singapore
Job Summary
Manage Region/District service results by ensuring monthly, quarterly, and yearly targets are achieved across customer, safety, operational, and financial KPIs. Drive strategic transformations and tactical business development to improve regional performance while conducting budgeting, forecasting, and in-year financial reviews. Lead Maintenance Managers and Planner Groups through coaching, performance management, and change initiatives to foster safety culture and continuous improvement. Build strong customer relationships to resolve issues, drive retention, and address non-profitable units, while overseeing lifecycle decisions for the equipment portfolio. Ensure high-quality, sustainable service through regular field audits and presence.
Required Qualifications
- Customer relationship management skills and experience
- Market and customer business understanding
- Wide knowledge of construction industry contracts and their management
Desired Qualifications
- Prior working experience in customer relationship management
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