Service Operations Manager
$90,000–$110,000 year
On-site · Atlanta, Georgia, United States
Job Summary
Oversee day-to-day service operations in the Atlanta market, including scheduling, dispatching, and resource allocation. Mentor and manage service technicians to ensure high-quality work and exceptional customer satisfaction. Collaborate with other departments to optimize processes, develop strategies to enhance productivity and profitability, and monitor KPIs with corrective actions as needed. Requires 2-5 years in service operations within mechanical contracting; ERP and MS Office proficiency; strong leadership and communication skills.
Required Qualifications
- 2-5 years of experience in a service operations or related role within the mechanical contracting industry
- Experience with ERP systems
- Proficiency in Microsoft Office
- Strong communication and collaboration skills
- Ability to lead and motivate a team
- Attention to detail and accountability for job processes
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