Service Operations Manager
On-site · Hurst, Texas, United States
Job Summary
The Service Operations Manager leads front-end operations and service departments to deliver an exceptional customer experience, drive sales performance, and ensure operational excellence. Responsibilities include overseeing checkout processes (checkstands, self-checkout, service desk), ensuring efficient front-end operations, managing cash handling and tills, hiring and developing front-end supervisors and associates, creating schedules to align with peak business needs, and driving productivity while maintaining a safe, customer-focused store environment. The role emphasizes customer service excellence, coaching and performance management, labor optimization, and adherence to safety and company policies.
Required Qualifications
- High school diploma or equivalent required
Desired Qualifications
- Strong leadership, communication, and problem-solving skills
- Previous retail or front-end leadership experience preferred
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