Service Operations Engineer - 2-5 years' experience (Denver,CO/Shelton,CT)
$75,000–$105,000 year
On-siteDenver, Colorado, United States or Shelton, Connecticut, United States
Job Summary
Provide first-line support and triage incoming requests and tickets across key operational platforms, taking ownership of services from first contact to resolution. Support and enhance operational readiness processes for project maintenance and service delivery while using AI and automation to improve efficiency, scalability, and reporting. Coordinate with vendors and internal teams to resolve issues beyond first-line scope, leveraging remote desktop access for system troubleshooting. Manage multiple priorities in a fast-moving environment using Jira and Confluence for ticketing and documentation. Join a collaborative team focused on learning, mentorship, and professional growth within healthcare technology.
Required Qualifications
- 2–5 years of experience in technical support, systems administration, IT, healthcare technology, or a related technical field
- You act with confidence and ownership — you don't wait to be told to pick up a problem
- You're naturally curious and enjoy learning how systems work and solving technical problems
- You bring a strong willingness to learn and develop new technical skills
- You have exposure to Windows and/or Linux environments, networking fundamentals, or troubleshooting concepts through work, internships, school, or personal projects
- You're comfortable using remote desktop applications to access, troubleshoot, and support systems remotely
- You have proficient, hands-on experience with tools like Jira and Confluence, and are comfortable working within the Atlassian ecosystem for ticketing, documentation, and knowledge sharing
- You communicate clearly and work well with both technical and non-technical individuals
- You're organized, dependable, and comfortable managing multiple priorities in a fast-moving environment
- You enjoy collaborating with others and contributing to a team-oriented environment
Desired Qualifications
- Experience with healthcare IT, SQL, cloud technologies, DICOM, HL7, scripting, or virtualization
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