Service Operations Coordinators (7on/7off)
$150,000–$180,000 year
On-siteFort McMurray, Alberta, Canada
Job Summary
Coordinate field service activities, schedule and dispatch technicians, and manage service appointments to ensure efficient coordination and timely responses. Provide exceptional customer service regarding products, services, and service requests while maintaining accurate data entry across work orders, customer records, and internal systems. Process billing and invoicing, prepare quotes, and assist with purchase orders, parts ordering, and warehouse transfers to support service operations. Perform administrative duties including data entry, scanning, filing, and document management, and support the implementation and training of new service software. Work a full-time 7 days on/7 days off schedule in Fort McMurray.
Required Qualifications
- Minimum of 2 years' experience in service administration, scheduling, dispatch, customer service, or a similar coordination role
- Strong administrative coordination and data entry experience
- Highly organized with exceptional attention to detail and the ability to manage competing priorities
- Comfortable working with multiple systems and technology platforms
- Excellent communication and interpersonal skills with a professional customer service approach
- Ability to thrive in a fast-paced environment and effectively manage urgent service requests
- Positive attitude, strong teamwork skills, and a willingness to learn and grow
- Full-time permanent employment with a 7 days on / 7 days off schedule
- Location: 150B Boreal Avenue, Fort McMurray (in-town)
Desired Qualifications
- Experience scheduling technicians or coordinating field service work is considered an asset
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