Service Operations Coordinator
HybridIndianapolis, Indiana, United States
Job Summary
Support service strategy analysis of service contracts from potential new business for inclusion in business proforma and validate data entered during onboarding and reconciliation processes. Coordinate with Field Operations and Original Equipment Manufacturers to collect and correct equipment inventory data and service contract details documented in various business systems. Track newly executed service contracts to ensure receipt of countersigned documentation and assist with review of invoice discrepancies provided by Finance. Plan and organize team meetings, prepare documentation for projects, and aid in the research and creation of department presentations. This role is 70% New Business Optimization, 20% Service Contract Processes, and 10% Administrative Support. Candidates must reside within a 70-mile radius of Indianapolis, Indiana, and the position is hybrid.
Required Qualifications
- Minimum of at least 2 years of experience in project management, business operations, complex data analysis, or equivalent field
- Location: Indianapolis, Indiana; candidates must currently reside in the central Indiana region within a 70 mile radius
- High school diploma or equivalent
Desired Qualifications
- Knowledge of clinical engineering, medical technology, and/or healthcare support services
- Strong analytical and problem-solving skills with an acute attention to detail
- Knowledge of Microsoft Office applications; advanced skills with Excel and Access
- Familiarity with contractual and financial practices and terminology
- Creative thinker with the ability to prioritize work and manage time amidst multiple tasks
- Ability to effectively communicate and collaborate in cross-functional teams
- Business acumen and the knowledge to understand operations
- Associates degree or equivalent experience
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