Service Operations Coordinator
$58,000–$65,000 year
On-siteEdmonton, Alberta, Canada or Fort McMurray, Alberta, Canada
Job Summary
Coordinate field service activities by scheduling and dispatching technicians, managing calendars, and ensuring efficient coordination from request through completion. Provide exceptional customer service regarding products and service requests, while maintaining accurate data entry across work orders, customer records, and internal systems. Process billing and invoicing, prepare quotes, and manage purchase orders and warehouse transfers to support service operations. Assist with new service software implementation and internal projects. This role supports the Fire & Life Safety Equipment, Vehicle Suppression, and Instrumentation divisions in Fort McMurray or Edmonton with a Mon-Fri schedule.
Required Qualifications
- Minimum 2 years of experience in service administration, scheduling, dispatch, or customer service
- Strong data entry and administrative coordination experience
- Highly organized with strong attention to detail and ability to manage multiple priorities
- Comfortable working with multiple systems and technology platforms
- Excellent communication skills and professional telephone manner
- Ability to work in a fast-paced environment and manage urgent service requests
- Positive attitude, strong teamwork skills, and willingness to learn
Desired Qualifications
- Experience scheduling technicians or coordinating service work is an asset
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