Service Operations Coordinator - (Irving, TX)
On-site · Irving, Texas, United States
Job Summary
Service Operations Coordinator at Fotona based in Irving, TX, supporting the Service Department by coordinating and tracking the movement of service parts, managing reverse logistics, monitoring repair/backlog orders, and serving as a liaison between customers, field engineers, and multiple internal teams. Responsibilities include coordinating parts flow for customer repairs, maintaining inventory accuracy, escalating delayed orders, and preparing KPI-driven quality and operational reports. The role requires strong organizational, communication, and data-analysis skills, with experience in service operations, logistics coordination, technical support, or customer service environments, and proficiency with ERP/CRM systems, PowerPoint/Google Slides, and Excel. The position emphasizes cross-functional collaboration, proactive follow-up, and executive reporting.
Required Qualifications
- At least 1 year of experience in Customer Care, Technical Support, or equivalent.
- Associate's, Bachelor's, or Technical Degree preferred, though not required.
- Ability to lift and carry up to 20 lbs. frequently, up to 50 lbs. occasionally; ability to stand, walk, sit, and operate a computer for extended periods; occasional driving and use of pallet jacks or lifts.
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