Service Operations Coordinator
On-siteHigh Point, North Carolina, United States
Job Summary
Conduct daily face-to-face check-ins with Customer Advocates to verify route execution, approve work orders, and monitor loadout completion. Manage fleet readiness by reviewing vehicle inspection reports, ensuring DOT compliance, and coordinating PMs and service work. Monitor product usage and inventory levels through daily reports to coordinate targeted inventory management plans and adjust par levels. Review invoices for accuracy using adjustment entries and identify pricing errors via audit reports. Resolve customer concerns by coordinating across plant, service, and sales teams while supporting new account onboarding. Coach Customer Advocates on performance goals and provide ongoing feedback during daily engagements.
Required Qualifications
- High School Diploma or equivalent
- Associate degree or higher
- Proven leadership and coaching ability
- Strong analytical and problem-solving skills
- Intermediate computer and reporting system proficiency
- Fluency in Microsoft Suite products
- Excellent communication and customer service skills
- Valid Driver's License with a clean driving record
- DOT (Department of Transportation) medical certification
Desired Qualifications
- Experience in the textile services industry
- Prior experience analyzing route performance and financial metrics
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