Service Operations Coordinator
On-siteManitowoc, Wisconsin, United States
Job Summary
Coordinate equipment throughout the service and calibration process from arrival through completion, logging incoming items into tracking systems and maintaining accurate status information. Monitor workflow to identify jobs requiring follow-up, customer approval, or additional testing, while reviewing records and documentation for completeness. Communicate with customers regarding equipment status, scheduling, and updates, and manage customer pickups, drop-offs, and outbound shipments. Support inventory management, purchasing activities, and vendor communications, and perform routine calibration of radiation survey meters after training. Assist with invoicing, quotes, purchase orders, and other operational documentation while maintaining equipment traceability and supporting compliance with quality requirements.
Required Qualifications
- High school diploma or equivalent.
- Strong computer skills, including Microsoft Outlook, Word, and Excel.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple projects, deadlines, and priorities simultaneously.
- Ability to work independently and take ownership of responsibilities.
- Experience maintaining detailed records, documentation, or tracking systems.
Desired Qualifications
- Experience in operations coordination, customer service, logistics, project coordination, office administration, quality, or a related role.
- Experience with inventory management, purchasing, scheduling, shipping, or vendor coordination.
- Experience working within a documented quality system or regulated environment.
- Familiarity with ISO/IEC 17025 requirements or quality documentation processes.
- Experience supporting technical service operations or equipment-based businesses.
- Knowledge of calibration, metrology, radiation safety, or technical equipment environments.
- Experience using business management, inventory, service tracking, or ERP software.
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